Shipping Policy

At Michael Sydney, we are proud to serve customers throughout Australia with reliable and efficient shipping. Below you can find all relevant information regarding the processing, shipment and delivery of your order.

1. General Shipping Information

We currently ship throughout Australia.

Shipping options and delivery times may vary depending on your location and the size or weight of your order. Products are dispatched from our fulfilment centre in China and shipped directly to the delivery address provided with your order.

2. Processing Time

Orders are generally processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.

During periods of increased demand, sales or promotional events, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.

3. Order Cancellations

Cancellation requests can be submitted within 24 hours of placing your order.

Please note that a 5% processing fee may be deducted from the refunded amount for voluntary cancellation requests where payment processing costs have already been incurred.

This fee does not apply where a refund is required under the Australian Consumer Law or other applicable law.

To request a cancellation, please contact our customer service team at info@michael-sydney.com within 24 hours of placing your order and include your order number.

Because orders are processed automatically, we cannot guarantee that a cancellation request can still be completed once the order has entered the shipping process.

Any applicable statutory consumer rights remain unaffected.

4. Shipping Rates

Free Shipping: We provide free shipping on all orders, with no minimum purchase requirement.

5. Estimated Delivery Times

Once your order has been placed, the following estimated timeframes apply:

• Orders are usually processed within 1–3 business days.

• Once your order has been processed, the estimated delivery time is 7–14 business days.

Please note that delivery times are estimates. Delays may occasionally occur due to carriers, weather conditions, customs procedures or other circumstances outside our reasonable control.

Nothing in this section limits any rights you may have under the Australian Consumer Law where an order is not supplied within the agreed or otherwise reasonable timeframe.

6. Shipping Restrictions

We may be unable to ship to certain PO Box addresses, parcel collection addresses, remote locations or restricted areas, depending on the requirements and limitations of the carrier used for your order.

Certain products or destinations may also be subject to shipping restrictions based on Australian regulations or carrier requirements.

If we are unable to deliver your order to the address provided, we will contact you where possible to arrange an appropriate alternative.

7. Failed Delivery or Returned Packages

If delivery cannot be completed due to failed delivery attempts, an incorrect or incomplete shipping address, failure to collect the parcel within the carrier's specified timeframe, or other delivery issues, the package may be returned.

If this occurs, we will contact you to determine the appropriate next step.

A new shipment may be arranged, and reasonable additional shipping charges may apply where the failed delivery resulted from incorrect or incomplete information supplied with the order or failure to collect the parcel.

Nothing in this section limits any rights available under applicable Australian law.

8. Lost or Damaged Packages

If your package appears to have been lost or has arrived damaged, please contact us as soon as possible at:

info@michael-sydney.com

We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue and determine a suitable resolution.

Where the loss or damage results in a failure to meet a consumer guarantee under the Australian Consumer Law, any applicable rights and remedies remain unaffected.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, services, applicable requirements or operational practices.

The most recent version of this Shipping Policy will always be available on this page.

Last updated: September 1, 2026

Contact Information

Store name: Michael Sydney

Company name: RLR Ventures LLC

Company address:
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

Please note: This is not a return address.

Email: info@michael-sydney.com

Phone number: +1 472 287 0023

Customer Service Hours — Sydney Time (AEST/AEDT)

Monday to Friday: 8:00 AM – 8:00 PM
Saturday and Sunday: 8:00 AM – 5:00 PM

We aim to respond to customer inquiries within 24 hours.