Return & Refund Policy

Quick Summary

• Return window: 30 days from the date you receive your order

• Refund processing: Within 10 business days after your return has been approved

• Return shipping: Paid by the customer for change-of-mind returns

• Required condition for change-of-mind returns: Unworn, unwashed, unaltered, with tags attached and in the original packaging

• Damaged, defective or incorrect items: Please report them within 7 days of delivery where possible

• Exchanges: Available upon request; shipping costs may apply

• Refund method: Original payment method

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a change-of-mind return.

To qualify for a change-of-mind return, the product must be in the same condition in which it was received: unworn, unwashed, unaltered, with all original tags attached and in its original packaging. Proof of purchase or your order confirmation is also required.

These conditions apply to our voluntary change-of-mind return policy and do not limit any rights you may have under the Australian Consumer Law.

To request a return, contact us at info@michael-sydney.com.

If your return request is approved, we will provide you with a return form and detailed instructions, including the designated return address.

Do not send returns to our company address in Wyoming. This is not a return address.

Products returned without first contacting our customer service team, or products sent to an address other than the return address provided in our instructions, may not be accepted or refunded, except where otherwise required by applicable law.

1. Return Conditions

For change-of-mind returns under our voluntary 30-day return policy, all products must:

• Be in their original sale condition: unworn, unwashed and unaltered

• Have all original tags attached

• Be returned in their original packaging

• Be shipped using the appropriate shipping service specified in the return instructions

• Be sent to the return address provided on your return form

Customers are responsible for return shipping costs for change-of-mind returns.

We do not provide free returns or prepaid return labels for change-of-mind returns.

These conditions do not apply where doing so would limit rights available under the Australian Consumer Law, including in relation to faulty, defective or incorrectly supplied products.

2. Return Package Guidelines

When preparing your return, clearly identify the shipment as a return where the postal or courier service provides this option.

You should also accurately declare the value of the returned products when required by the shipping provider.

3. How to Return Your Order

To request a return, email info@michael-sydney.com and provide:

• Your order number

• The reason for the return

• Clear photos of the product(s) showing their condition, including the packaging and attached tags where applicable

Once your request has been reviewed, we will send you a return form containing the return instructions and designated return address where a return is required.

After shipping your return, please provide our customer service team with:

• The tracking link

• The track & trace number

• The courier or postal service used

• A clear photo of the return shipping label

Once your return reaches the designated return address and has been inspected, we will email you to confirm receipt and inform you of the outcome of your return request.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@michael-sydney.com within 7 days of delivery where possible so that we can investigate and resolve the issue promptly.

Please include:

• Your order number

• Clear photos or videos showing the issue

• A description of the problem

The 7-day notification period does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.

After reviewing your claim, we will provide an appropriate remedy in accordance with the circumstances and applicable Australian Consumer Law.

Where a product has a major failure under the Australian Consumer Law, you may be entitled to choose between a refund or replacement.

Where the problem is not a major failure, we may provide an appropriate remedy such as a repair or replacement within a reasonable time.

Where a product is confirmed to be faulty, defective or incorrectly supplied, reasonable return shipping costs will be handled in accordance with applicable Australian Consumer Law.

5. Missing Items

If your order arrives with one or more products missing, contact us as soon as possible.

Once the issue has been confirmed, we will normally resend the missing item(s) at no additional cost.

Our standard resolution for missing items is a replacement or reshipment, subject to any rights or remedies available under applicable Australian Consumer Law.

6. Exchanges

If you would like to exchange a product, contact us at:

info@michael-sydney.com

Our customer service team will provide you with the necessary instructions.

For voluntary exchanges or change-of-mind exchanges, shipping costs related to the exchange are the customer's responsibility.

This does not apply where the exchange or other remedy is required under the Australian Consumer Law.

7. Approved Refunds

Once your return has been received, inspected and approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that banks, credit card companies and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have still not received it, contact us at:

info@michael-sydney.com

8. Rejected Returns

Change-of-mind returns under our voluntary 30-day return policy may be rejected after inspection where the requirements of this policy have not been met.

If your change-of-mind return is rejected after inspection, we will contact you regarding the next steps.

A change-of-mind return may be rejected and no refund issued in situations including:

• Incomplete or damaged returns: Parts, accessories or required components are missing, or the original packaging is absent or materially damaged

• Damage caused by use or improper handling: The product shows damage resulting from misuse, careless handling or normal wear and tear

• Non-returnable hygiene products: Products such as underwear and lingerie may not be eligible for change-of-mind returns for health and hygiene reasons

• Expired return period: The change-of-mind return was not initiated within the applicable 30-day return window

• Incorrect return destination: The return was sent to an address other than the designated return address provided by our customer service team

These restrictions apply to our voluntary change-of-mind return policy and do not exclude or limit remedies available for products that fail to meet the consumer guarantees under the Australian Consumer Law.

9. Late or Missing Refunds

If you have not yet received an approved refund:

1. Check your bank account again.

2. Contact your credit card company or payment provider, as processing may take additional time.

3. Contact your bank to check whether the refund is still being processed.

If you have completed these steps and still have not received your refund, contact us at:

info@michael-sydney.com

10. Refused Deliveries

If you refuse delivery of your parcel, a refund will not automatically be issued.

To make use of our normal change-of-mind return procedure, you should accept the delivery and then submit a return request in accordance with this policy.

If a shipment is refused without a valid reason attributable to us and is returned to the sender or otherwise incurs additional carrier charges, a fee of up to $25 AUD per parcel may be deducted to cover reasonable shipping and administrative costs actually incurred.

For orders shipped in multiple parcels, the applicable charge may be calculated separately for each affected parcel.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

11. Undeliverable or Uncollected Parcels

If the courier is unable to complete delivery after multiple attempts, your parcel may be transferred to a local post office, pickup point or collection location.

It is the customer's responsibility to collect the package before the deadline specified by the carrier.

Additional shipping and administrative costs may apply when:

• An invalid or incorrect address was provided: The shipping information entered during checkout prevents successful delivery

• A parcel is not collected: The package is delivered to a pickup location but is not collected within the carrier's specified timeframe

In these situations, a fee of up to $22 AUD per parcel may be deducted from the value of the order to cover reasonable shipping and administrative costs actually incurred.

For orders containing multiple parcels, charges may apply separately to each affected parcel.

Nothing in this section limits rights available under applicable Australian Consumer Law.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address is provided and the order is successfully delivered to that address, the customer is responsible for any resulting costs or losses to the extent permitted by applicable law.

Once an order has been dispatched to the address supplied during checkout, Michael Sydney cannot be held responsible for delivery problems caused specifically by incorrect or incomplete information provided by the customer.

If the package is returned because of an incorrect address, you may request that it be shipped again to the correct address. Any additional shipping costs associated with reshipment will be the customer's responsibility.

No refund will be issued solely because an order was delivered to an incorrect address that was provided by the customer, except where otherwise required by applicable law.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our procedures, services, applicable requirements or operational practices.

The latest version will always be available on this page.

14. Order Cancellations

Cancellation requests can be submitted within 24 hours of placing your order.

Please note that a 5% processing fee may be deducted from the refunded amount for voluntary cancellation requests where payment processing costs have already been incurred.

This fee does not apply where a refund is required under the Australian Consumer Law or other applicable law.

To request a cancellation, please contact our customer service team at info@michael-sydney.com within 24 hours of placing your order and include your order number.

Because orders are processed automatically, we cannot guarantee that a cancellation request can still be completed once the order has entered the shipping process.

Any applicable statutory consumer rights remain unaffected.

Last updated: September 1, 2026

Contact Information

Store name: Michael Sydney

Company name: RLR Ventures LLC

Company address:
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

Please note: This is not a return address.

Returns must only be sent to the designated return address provided by our customer service team, where applicable.

Email: info@michael-sydney.com

Phone: +1 472 287 0023

Customer Service Hours (AEST)

Monday to Friday: 8:00 AM – 8:00 PM
Saturday and Sunday: 8:00 AM – 5:00 PM

We aim to respond to customer inquiries within 24 hours.